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Title |
Frustration and Anger Mitigation After Service Failure: The Effect of Other Consumer’s Explanation and Employee’s Explanation on Frustration and Anger After the Service Failure
|
---|---|
Published in |
Psychology Research and Behavior Management, May 2023
|
DOI | 10.2147/prbm.s406753 |
Pubmed ID | |
Authors |
Jee Eun Lee |
X Demographics
Geographical breakdown
Country | Count | As % |
---|---|---|
United States | 1 | 100% |
Demographic breakdown
Type | Count | As % |
---|---|---|
Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 11 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
Country | Count | As % |
---|---|---|
Unknown | 11 | 100% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 2 | 18% |
Unspecified | 1 | 9% |
Student > Bachelor | 1 | 9% |
Student > Doctoral Student | 1 | 9% |
Unknown | 6 | 55% |
Readers by discipline | Count | As % |
---|---|---|
Unspecified | 1 | 9% |
Business, Management and Accounting | 1 | 9% |
Agricultural and Biological Sciences | 1 | 9% |
Psychology | 1 | 9% |
Social Sciences | 1 | 9% |
Other | 0 | 0% |
Unknown | 6 | 55% |
Attention Score in Context
This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 10 May 2023.
All research outputs
#15,986,962
of 23,727,139 outputs
Outputs from Psychology Research and Behavior Management
#363
of 614 outputs
Outputs of similar age
#127,618
of 238,329 outputs
Outputs of similar age from Psychology Research and Behavior Management
#8
of 20 outputs
Altmetric has tracked 23,727,139 research outputs across all sources so far. This one is in the 22nd percentile – i.e., 22% of other outputs scored the same or lower than it.
So far Altmetric has tracked 614 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 11.0. This one is in the 19th percentile – i.e., 19% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 238,329 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 35th percentile – i.e., 35% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 20 others from the same source and published within six weeks on either side of this one. This one is in the 40th percentile – i.e., 40% of its contemporaries scored the same or lower than it.