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Dove Medical Press

Quality of pharmaceutical care at the pharmacy counter: patients’ experiences versus video observation

Overview of attention for article published in Patient preference and adherence, March 2016
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About this Attention Score

  • Good Attention Score compared to outputs of the same age (73rd percentile)
  • Good Attention Score compared to outputs of the same age and source (74th percentile)

Mentioned by

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7 X users
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1 Facebook page

Citations

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9 Dimensions

Readers on

mendeley
39 Mendeley
Title
Quality of pharmaceutical care at the pharmacy counter: patients’ experiences versus video observation
Published in
Patient preference and adherence, March 2016
DOI 10.2147/ppa.s102032
Pubmed ID
Authors

Ellen S Koster, Lyda Blom, Marloes R Overbeeke, Daphne Philbert, Marcia Vervloet, Laura Koopman, Liset van Dijk

Abstract

Consumer Quality Index questionnaires are used to assess quality of care from patients' experiences. To provide insight into the agreement about quality of pharmaceutical care, measured both by a patient questionnaire and video observations. Pharmaceutical encounters in four pharmacies were video-recorded. Patients completed a questionnaire based upon the Consumer Quality Index Pharmaceutical Care after the encounter containing questions about patients' experiences regarding information provision, medication counseling, and pharmacy staff's communication style. An observation protocol was used to code the recorded encounters. Agreement between video observation and patients' experiences was calculated. In total, 109 encounters were included for analysis. For the domains "medication counseling" and "communication style", agreement between patients' experiences and observations was very high (>90%). Less agreement (45%) was found for "information provision", which was rated more positive by patients compared to the observations, especially for the topic, encouragement of patients' questioning behavior. A questionnaire is useful to assess the quality of medication counseling and pharmacy staff's communication style, but might be less suitable to evaluate information provision and pharmacy staff's encouragement of patients' questioning behavior. Although patients may believe that they have received all necessary information to use their new medicine, some information on specific instructions was not addressed during the encounter. When using questionnaires to get insight into information provision, observations of encounters are very informative to validate the patient questionnaires and make necessary adjustments.

X Demographics

X Demographics

The data shown below were collected from the profiles of 7 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 39 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 39 100%

Demographic breakdown

Readers by professional status Count As %
Student > Bachelor 7 18%
Researcher 5 13%
Other 3 8%
Student > Doctoral Student 3 8%
Student > Master 3 8%
Other 8 21%
Unknown 10 26%
Readers by discipline Count As %
Pharmacology, Toxicology and Pharmaceutical Science 12 31%
Computer Science 4 10%
Nursing and Health Professions 3 8%
Medicine and Dentistry 3 8%
Agricultural and Biological Sciences 2 5%
Other 4 10%
Unknown 11 28%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 6. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 28 March 2016.
All research outputs
#6,508,883
of 25,584,565 outputs
Outputs from Patient preference and adherence
#420
of 1,733 outputs
Outputs of similar age
#83,945
of 313,048 outputs
Outputs of similar age from Patient preference and adherence
#16
of 62 outputs
Altmetric has tracked 25,584,565 research outputs across all sources so far. This one has received more attention than most of these and is in the 74th percentile.
So far Altmetric has tracked 1,733 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 7.6. This one has done well, scoring higher than 75% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 313,048 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 73% of its contemporaries.
We're also able to compare this research output to 62 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 74% of its contemporaries.